Shipping and returns
The shipping costs calculation is only available if you have something in your shopping cart. Our products are packed plastic-free in paper boxes.
Every delivery within Germany is free of shipping costs. Your order will be shipped climate-neutral with DHL GoGreen and the shipping takes approx. 3-5 working days.
We deliver free of charge within the European Union from a value of goods of 85,- EUR. Your order will be shipped climate neutral with DHL GoGreen and the shipping takes approx. 5-7 working days. For deliveries below 85,- EUR we charge a flat rate of 14,50 EUR for packaging and shipping.
From a value of goods of 85,- EUR we deliver to Switzerland free of shipping costs. Your order will be shipped climate neutral with DHL and the shipping will take approx. 6-8 working days. For deliveries under 85,- EUR we charge a flat rate of 14,50 EUR for packaging and shipping. We would like to point out that deliveries to Switzerland may be subject to customs duties or taxes, which are at your expense.
Return shipping is free of charge during the 14-day return policy within Germany. Please note that all items must be in their original unworn and unwashed condition to be accepted (unless it is a manufacturing defect). Also, the original hangtag must be attached. A prepaid returns label will be included with your shipment. Stick the label on the parcel, hand it in at a post office or Packstation and keep the receipt with the consignment number.
The customer bears the costs of the return. Please send the return to: Logentu Logistik GmbH, Einsteinstr. 10, 95643, Tirschenreuth.
Refund and exchange
Once we have received the return, if the goods are undamaged, unworn and in their original packaging, we will refund your original method of payment. Please allow 5-7 working days for refunds to be credited back to your account.
If you would like to exchange a product, please email firstname.lastname@example.org.